Final Fantasy XIV: A Realm Reborn is having issues. The game’s re-launch on August 27th, meant to be a second chance for the troubled MMO, has instead been nothing short of a disaster. Square Enix did not adequately prepare for the server traffic which has resulted in errors and downtimes. The team has implemented login and character creation restrictions, which has proven to be an extremely unpopular hotfix while more servers are brought online. Players have expressed their displeasure in the official forums. Noaki Yoshida, the game’s producer, reached out directly to players.
“The fact that we had to implement these restrictions is a direct result of my inaccurate sales and login estimates, and as producer, I must accept complete responsibility for this misstep. Each and every player who has been affected has my deepest apologies.”
Yoshida said an extension to customers’ free play period will be offered, but players have thus far been unimpressed. Sony confirmed that it is offering full refunds to customers.