There have been 329,970 returns of Facepunch Studios’ survival crafting game Rust since it launched in early access on Steam. Developer Garry Newman told PCGamesN that despite the over $4 million in returns, he’s okay with the lost revenue. According to Newman, the returns equate to about 6% of Rust’s overall sales, which matches the return rate other developers he’s spoken to have seen.
“I put that down to people using the refund system as a demo. I think in the long run, people knowing the refund system is there probably gained us more sales than it lost us.”
Why do people return Rust? Newman said “no fun” and “bad performance” were the top two refund request reasons given by players.