The Xbox One has a had a relatively trouble-free record when it comes to the quality of the hardware. Certainly, there haven’t been accounts of widespread problems that plagued the early Xbox 360 consoles. It seems however, that something is afoot with some of the Xbox One units sold without the Kinect sensor. CNET reports that some Xbox One owners are hearing a “terrible noise” coming from their consoles. Most of the complaints on the official Xbox support forum describe the loud noise coming from the faulty units as being “grindy” or “like loud static”. Unlike the Xbox 360 Red Ring fiasco, Microsoft is responding quickly and definitively.
“We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud. While this does not affect the safety or functionality of the system, we’re asking customers who believe they are experiencing this issue to contact Xbox Support. At the request of our customers, we are exchanging those consoles for new systems.”
Microsoft has not explained why the Kinect-less Xbox Ones would have this issue, and not the other, but it’s good to see them taking the issue seriously. No end date has been announced for the exchange program.