UPS induces rage in me.
Story:
I decided to upgrade my phone last weekend (current one was dying and I'd had it for 3 years) so I go to my ATT store, go through all the hoops etc and find out they don't have the phone I want in stock (16GB iPhone 4, they only had the 32GB). My options were drive to Santa Monica and deal with the Apple Store or order one and have it delivered to my place. Without thinking it through I have it delivered to my apartment. Now if I had been thinking I'd have had it delivered to where I'm working, because OBVIOUSLY this is gonna need a signature, but I'm dumb and don't think about this.
Fast forward to this past Wednesday, UPS tries to deliver but I'm not home to sign so they can't. I get home, get the slip and call them to see if they can either change where they deliver it to or hold it at the shipping center so I can come in and pick it up. They tell me neither option is possible because its a high value item and only the place that shipped it can change stuff. So I call ATT, they tell me they don't have access to that in their system (I'm guessing this was one of those third party call centers so yeah nothing they can do), they suggest I go to the store I got it at and talk to them.
I go to the store and they tell me they can't change it either, they say my only option at this point is to have UPS ship it back to ATT so the order is canceled and then I do everything over again. I call UPS tell them to ship it back and that's it.
Thursday morning I get a call from someone at UPS (after meeting him he appears to have been the driver). He tells me to come by the shipping place and say his name and they'll get me the package, something I was told was previously impossible.
After work I haul ass from West Hollywood to Downtown LA to make it to the place before they close. At first the people at the computer can't find my package in the system, they call some other part of the warehouse and the guy finds it and brings it over. Cool right? Well no because like I was already told the computer wouldn't let them sign it over to me. They try and make some calls to someone higher up the chain or something, but finally give up and decide that getting in a small amount of trouble is worth giving me my package (for the record I tried to be really nice and polite to these people because it wasn't there fault and I was expecting this to happen). In the end I think they made the system think the package was delivered to me or something, I'm not even sure. I got my phone and that's what mattered to me.
Anywho, the rage was the fact that there's all these weird locks and such in place preventing a person from changing where something was shipped too. It seems like it shouldn't have needed to be this hard.
The whole thing would've been avoidable if I hadn't messed up in the first place or had gone to a different store I guess.



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