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Microsoft has abruptly pulled free-to-play action roleplaying game Ascend: Hand of Kul from the Xbox 360 marketplace. The listing still exists on the web store, but gamers cannot download it or any of the associated DLC. What happened? Your guess is as good anyone’s. Even the developer claims to be caught unawares. According to Signal Studios, they only found out about the shutdown when players contacted them for help.

“Signal Studios must regretfully announce that despite our best efforts and the games success, Microsoft has discontinued support for Ascend: Hand of Kul on the Xbox 360 and removed the game from the Xbox Live Marketplace. This surfaced to us while investigating various issues players have been experiencing over the weekend.”

The lack of communication between Signal Studios and Microsoft is surprising considering their close association and success with the developer’s previous Xbox Arcade games. Toy Soldiers and the sequel, Toy Soldiers: Cold War were both heavily marketed by Microsoft when they launched on the console. Luckily, there is a beta Steam version of the game for players that must have their fix.